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FAQs

We are proud to be one of the first authorised hardware wallet dealers in Germany. Our range extends exclusively to sealed products directly from the manufacturer. In addition, we offer first-class advice to ensure you get the best product for your needs.

This depends on your location. Within Germany and Austria, the delivery time is usually 1-3 working days. For other European countries, the delivery time varies between 3-6 working days. You can find more details in our shipping information.

All our products are shipped centrally from Germany to ensure fast and reliable delivery. We place great emphasis on providing you with prompt delivery with the quality and security of the German shipping standard.

We ship to a variety of European countries. You can find the exact shipping costs and delivery times for each country in our Shipping Information.

We offer a variety of secure payment options. These include PayPal, Giropay, Klarna (invoice and instalment purchase), credit card, Apple Pay, Sofort Überweisung, EPS and prepayment transfer without service provider. For us, the protection of your data is paramount, which is why we guarantee a secure checkout process according to the highest security standards.

Of course! You can return your order within 14 days of receiving the goods. Further details can be found in our Right of Withdrawal.

No problem! Please contact us promptly via email at mail@hardware-wallet.shop or use our contact form. We are always striving to meet your needs.

The protection of your data is important to us. Therefore, your customer data is stored exclusively on secure servers in Germany.

We are happy to provide individualized guidance! Contact us via email at mail@hardware-wallet.shop or through our contact form. Together, we will find the ideal wallet for your needs.

Comprehensive information about supported coins and tokens is available on the product pages of each wallet.

We strongly advise against buying used hardware wallets. For this reason, we only offer sealed and original products directly from the manufacturer.

We're here for you! Simply reach out to us via email at mail@hardware-wallet.shop or through our contact form. Your inquiries are important to us, and we strive to meet all of your needs.